Frequently Asked Questions

YES. On our snorkel trips, for safety reasons, if you do not know how to swim you will not be allowed in the water.

No, the sandbar is an area shallow enough to stand.

At Morada Mermaid, we're happy to welcome guests with service animals. A service animal is a dog that has been individually trained to perform specific tasks to assist a person with a disability. These tasks must be directly related to the person's disability. Under the ADA, animals whose roles are limited to providing emotional support, comfort, therapy, or companionship are not considered service animals.

Guests must keep their service animal with them and under control at all times. Because of the nature of our tours, both the guest and their service animal may need to remain on the boat for the full duration of the trip. This helps ensure the safety and enjoyment of everyone on board, including your service animal, our crew, other guests, and the incredible Key West wildlife we encounter along the way.

No, gratuity is not included. If your crew gave you exceptional service that went above and beyond they graciously accept gratuities.

Yes, we have complimentary parking in the gravel lot in front of Lorelei's Restaurant. (This is at our Islamorada location. Our Marathon location is at the Bluegreen Vacations Hammocks resort, 1688 Overseas Highway.)

We start all check-ins 30 minutes prior to departure, you MUST be at the dock no later than 15 minutes before check-in or we may not allow you on the charter and no refund will be given.

Please park in the gravel lot closest to the highway and walk to the main dock in front of the Lorelei Restaurant to check in. Please be at the boat a minimum of 30 minutes prior to departure.

Pretty much anything you want to bring with you to the beach! Sunglasses, hat, towel, sunscreen (reef safe please, or we will provide you with some), a jacket in case you might be cold on the boat after being in the water, a reusable water bottle, and any food you would like to bring is acceptable.

Yes, you may bring your own mask, snorkel and fins or we can provide you with some if you would like. However we do not allow full-faced masks to be used.

If you are not used to being on a boat we do suggest taking Dramamine or Bonamine (motion sickness prevention medication) the night before and the morning of to help prevent sea sickness. Being on vacation where you are eating and drinking things you don't usually consume and then being on a boat, even the calmest of days people can be subject to getting seasick.

We provide light snacks (chips, cookies, crackers, oranges), water, soda, all snorkel equipment, kayaks and paddleboards, water toys, noodles and a large lily pad mat are brought with us to the sandbar, on snorkel trips we provide all snorkel equipment needed, and on sunset cruises we serve champagne to those 21 and older.

Yes, however, we do not allow any glass or hard liquor to be brought onboard. Canned beers and seltzers are acceptable.

Yes, you are welcome to bring your own food and drinks. We just ask that you do not bring any glass onboard.

Yes. There is a bathroom onboard.

Yes, our boat is extremely comfortable with a large shaded area on the boat and all cushioned seating.

The Florida Keys is an abundant ecosystem full of all kinds of wildlife! We frequently see dolphins, sting rays, coastal birds like egrets, pelicans, herons, osprey, and a variety of schools of fish! Every trip is its own unique adventure, you never know what you might see!

No, this is a sightseeing tour only, passengers do not get off the boat on this activity.

We offer a full refund for cancellations requested a minimum of 24 hours prior to departure time. If weather causes us to cancel the tour, we will try to reschedule you, if you are unavailable to rebook your trip we will refund you in full.

• For full refund, 24 hours notice prior to excursion is required, unless Trip Protection was purchased. Please contact Morada Mermaid directly.
• Please note that we have a minimum of 8 passengers required to run our excursions. If we do not have the minimum, we can reschedule your excursion for a different night or will refund your money. Thank you for your understanding!
• PRIVATE CHARTERS: Customers will receive a full refund or credit with 7 days notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price. Cancellations with less than 7 days notice will receive credit for future booking.